The owner of the online store wile.ee (hereinafter referred to as the “Online Store”) is Tonovan OÜ (registry code 11606606), located at Pärtsaare, Poaka, Türi Parish, Järva County, 72233, Estonia.
Validity of the Sales Contract, Product and Price Information
These Terms and Conditions apply when purchasing goods from the Online Store.
The prices of the products sold in the Online Store are displayed next to the products. The price is subject to a delivery fee. The delivery fee depends on the buyer’s location and the chosen delivery method. The delivery fee is displayed to the buyer when placing the order.
Information about the products is provided directly next to the products in the Online Store.
Tonovan OÜ reserves the right to make changes to the Terms and Conditions and to product prices by publishing the updated information on the website wile.ee. If the customer submits an order before the changes enter into force, the terms valid at the time of placing the order shall apply.
All prices on the wile.ee website are in euros and exclude delivery costs. All prices include VAT applicable in the Republic of Estonia.
Placing an Order
To order goods, the desired products must be added to the shopping cart. To complete the order, the required data fields must be filled in and a suitable delivery method (Omniva, Itella) must be selected.
The total amount payable will then be displayed on the screen and can be paid via invoice or bank link.
The contract enters into force once the amount due has been received in the Online Store’s bank account.
If the ordered goods cannot be delivered due to the product being out of stock or for any other reason, the buyer will be informed as soon as possible and the paid amount (including delivery costs) will be refunded without delay, but no later than 14 days from sending the notification.
Delivery
Goods are shipped to countries within the European Union.
The shipping costs are borne by the buyer and the relevant price information is displayed alongside the delivery method.
Goods are generally dispatched within 1–3 working days from receipt of payment in the seller’s bank account. In exceptional cases, delivery may take up to 30 calendar days.
Right of Withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the Online Store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity. The right of withdrawal also does not apply to underwear sold in the Online Store.
To exercise the 14-day return right, the ordered goods may not be used in any way other than necessary to verify the nature, characteristics, and functioning of the goods in the same way as allowed when testing goods in a physical store.
If the goods have been used for purposes other than verifying their nature, characteristics, and functioning, or if they show signs of use or wear, the Online Store has the right to reduce the refundable amount in accordance with the decrease in the value of the goods.
To return goods, a withdrawal statement must be sent by email to info@wile.ee no later than 14 days after receiving the goods.
The costs of returning the goods are borne by the buyer, except where the reason for return is that the returned item does not correspond to the order (e.g. incorrect or defective item).
The buyer must return the goods within 14 days following the submission of the withdrawal statement or provide proof that the goods have been handed over to the carrier within the aforementioned period.
Upon receiving the returned goods, the Online Store shall refund to the buyer without delay, but no later than 14 days from receipt of the withdrawal statement, all payments received from the buyer under the contract.
The Online Store may refuse to make the refund until it has received the goods subject to the contract or until the buyer has provided proof that the goods have been returned, whichever occurs first.
If the buyer has expressly chosen a delivery method other than the least expensive standard delivery method offered by the Online Store, the Online Store is not obliged to reimburse the cost exceeding the standard delivery cost.
The Online Store has the right to withdraw from the sales transaction and demand the return of the goods if the price displayed in the Online Store is significantly below the market price due to an error.
Right to Submit a Claim
The Online Store is liable for any non-conformity or defect in the goods sold to the buyer that existed at the time of delivery and becomes apparent within two years from delivery to the buyer.
Within the first six months from delivery, it is presumed that the defect existed at the time of delivery. The burden of proof to rebut this presumption lies with the Online Store.
In the event of a defect, the buyer has the right to contact the Online Store within two months by sending an email to info@wile.ee or calling +372 511 2772.